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Network Support Technician

Company: Roseburg Forest Products
Location: Weldon
Posted on: January 15, 2022

Job Description:

Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL (Laminated Veneer Lumber) and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in Oregon, North Carolina and Virginia, as well as an export wood chip terminal facility in Coos Bay, Ore. Roseburg products are shipped throughout North America and the Pacific Rim. To learn more about the company please visit

This role is responsible for the Operational Technology Infrastructure (OTI) at Roseburg plant sites. - -The successful candidate will collaborate and innovate with customers and virtual team members to develop and implement network, server and client systems in support of the plant's manufacturing efforts. - -The reliability and performance of that infrastructure directly impacts the success of the mill. -The -OTI Technician -will provide front line infrastructure support. -The focus of this role is to support end users, manage all OT related infrastructure at the mills, and provide effective OT systems to maintain manufacturing production targets for the facility.

Key Responsibilities
Follow Health & Safety policies and programs
Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components
Provide technical support of site operations technology infrastructure
Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
As a member of a virtual team that spans all Roseburg locations in the US and Canada, work closely with the operations technology group on adherence to standards and participate in training as required
Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
Work with corporate IT staff and plant staff to support capital improvement projects as assigned
Models company core values

Required Qualifications
Five years of experience in administration of Windows workstations and servers
Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
Demonstrated safety focus
Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)
Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications
Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
Experience interfacing with or supporting infrastructure needs of a process-control environment
Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software
PLC Programming Experience / Allen Bradley


Keywords: Roseburg Forest Products, Greenville , Network Support Technician, Professions , Weldon, North Carolina

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