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Field Service Technician

Company: Attindas - US
Location: Greenville
Posted on: May 15, 2022

Job Description:

Attindas Hygiene Partners designs, manufactures, and markets absorbent hygiene products. The company sells adult incontinence and infant diapers, among other products, into the healthcare, retail, and direct-to-consumer channels under brands including Attends, Indas, and Comfees as well as a wide range of private label brands for retailers.
Attindas Hygiene Partners. Making it Personal.
We champion health, dignity and comfort.
To be a global leader in absorbent hygiene by meeting consumers' diverse needs through effective, affordable and widely available personal care solutions.
Caring, Agile, Innovative
Unique, Personal, Genuine
Your Role
Under general supervision, the FST is responsible for voice coverage of the IT Service Desk, including answering calls, ticketing incidents and requests, and being the first level IT support. The FST is responsible for responding to tickets assigned for incoming support issues and ensuring those issues are responded to, recorded, and resolved properly in accordance to IT policy. This position is to provide Tier 1 technical software, hardware, and network problem resolution for the Greenville and Raleigh offices while also supporting remote employees while following company ]policies and procedures in a friendly and professional manner. This position also is responsible for the general physical monitoring and upkeep of the Data Rooms, Network, and Telecom environments at same facilities.
Key Responsibilities

  • Process and provide first level IT support from incoming calls to IT Service Desk
  • Front Line Technical Support for Installs/Moves/Changes to PC hardware and software
  • Troubleshoot and resolve hardware and software computer issues with high degree of proficiency
  • Respond to tickets promptly and recognize when escalation is needed for complex issues
  • Maintain record of work performed in EasyVista (Service Desk Ticketing System)
  • Installs/Moves/Changes on mobile devices (iPads, iOS, and Android)
  • Daily physical monitoring of local Data Room and/or Telecom equipment
  • Maintain Data Room appearance and support at the direction of manager

    • 1 year experience working in a Help Desk/Call Center environment supporting end users; with additional CompTIA A+ certification; or Associates Degree in Computer Information Technology or related field with a minimum of 2 years' experience working in an Help Desk/Call Center environment.
    • Microsoft Windows 10 Operating System
    • Familiar with Video Conference systems
    • Familiar with MAC/Android/IOS operating systems
    • Familiar with WebEx and other collaboration applications
    • Knowledge of Active Directory
    • Knowledge of Networks (LAN/WAN, TCP/IP, IP Address, etc.)
    • Microsoft Office Suite
    • Software and Hardware Troubleshooting and Installation
    • Printer Troubleshooting and Installation
    • PC Imaging and Deployment
    • Familiar with Virus Management Software and Maintenance
    • Familiar with various staple software applications such as Java, Flash, etc.
    • Familiar with Internet and Mobile technologies and Products


Keywords: Attindas - US, Greenville , Field Service Technician, Professions , Greenville, North Carolina

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