Application Analyst II - Resolute Professional Billing (Remote)
Company: Vidant Health
Location: Greenville
Posted on: March 17, 2023
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Job Description:
Job Description
ECU Health
About ECU Health
ECU Health is a mission-driven, 1,708-bed academic health care
system serving more than 1.4 million people in 29 eastern North
Carolina counties. The not-for-profit system is comprised of 13,000
team members, nine hospitals and a physician group that encompasses
over 1,100 academic and community providers practicing in over 180
primary and specialty clinics located in more than 130
locations.
The flagship ECU Health Medical Center, a Level I Trauma Center,
and ECU Health Maynard Children's Hospital serve as the primary
teaching hospitals for the Brody School of Medicine at East
Carolina University. ECU Health and the Brody School of Medicine
share a combined academic mission to improve the health and
well-being of eastern North Carolina through patient care,
education and research.
Position Summary
This position is responsible for the implementation, enhancement,
and support of software applications following industry standards
and best practice. The analyst will be required to define
requirements, system design, analysis, build/configuration,
testing, implementation, documentation, and support the
applications that meet the specifications of a project or service
request.
Key responsibilities include, but not limited to:
Takes initiative to meet with end users for ongoing review of
workflows associated with upcoming enhancements or system
changes.
Performs the evaluation, testing, and implementation of defect
patches, system upgrades and releases according to the Information
Services support model and change control procedures.
Evaluates and recommends business process and technology driven
enhancement opportunities based on application system upgrades,
releases and patches.
Ability to effectively analyze and resolve simple to moderate
issues
Provides well-written and effective professional and technical
documentation.
Independently manage individual work effort, including developing,
executing, and monitoring of a work plan in addition to assisting
work efforts of others.
Stays informed on current market trends and emerging technology
developments that impact their application.
Determines solutions with minimal assistance and makes effective
decisions within scope of authority.
Adheres to change management standards and established Service
Level Agreements (SLA) for incidents and requests.
Demonstrates effective verbal and written communication.
Promotes cooperation and commitment within the team by assisting
and working collaboratively with others.
Holds self personally accountable to meet or exceed team
expectations.
This position is required to rotate on-call responsibilities.
Responsibilities
Ability to learn new skills quickly; Keen attention to detail; and
Adept at multi-tasking such as concurrently managing multiple
incidents, project tasks, or keep lights on maintenance
activities.
Investigates, defines and resolves complex incidents. Identifies
root cause. Updates or creates needed test plans.
Performs the evaluation, testing, and implementation of defect
patches, system upgrades and releases according to the Information
Services support model and change control procedures.
Coordinates all testing activities and assists users in the testing
of all new systems and modifications completely before
implementation into the production environment.
Work includes a broad range of complex technical or professional
activities, in a variety of contexts. Possesses clear understanding
of technology interdependency from a business or clinical
operations and IT system perspective on simple to moderate
level.
Evaluates how own work may impact other teams.
Contribute to improving the quality of our data by recording,
tracking and resolving known data quality issues.
Understands and enforces security practices and controls for
technology. Ability to assesses and evaluates risk regarding new
and existing technology moves through change management.
Help to remediate known security vulnerabilities within area of
responsibility.
Assist other team members.
Follows methodology and procedures set by IS Project Management
Office (PMO) and completes assigned tasks related to projects.
Contributes to ideas and solutions.
Demonstrates information sharing and collaboration across teams and
business partners and seeking to learn from others.
Demonstrates ability and willingness to assume greater
responsibilities. Sets an example for others.
Contributes to the development of team goals and understands other
team goals.
Active participation in all forums. Create learning opportunities
through development of knowledge base articles for end users and
department peers.
Sought out by team members for functional area subject matter
expertise.
Contributes to the development of team goals and understands other
team goals.
Active participation in all forums. Create learning opportunities
through development of knowledge base articles for end users and
department peers.
Sought out by team members for functional area subject matter
expertise.
Accepts responsibility for own actions and decisions. Does not make
excuses for errors.
Acknowledges and corrects own mistakes, following the Just Culture
Model. Understands the risks and consequences that errors in work
could have on patient care and/or organizational finances.
Moderate knowledge of ITIL service management practices including
Service Value System and demonstrates ability to apply ITIL service
management practices to enable them to work effectively and
efficiently.
Collaborates across teams to ensure that governance processes are
shared and followed.
Aware of how processes and systems affect the organization, what is
or is not working as they perform work and deliver services.
Gathers and analyzes data and metrics to truly define the problem.
Determines solutions with minimal assistance and makes effective
decisions within scope of authority.
Reviews data to understand trends and proposes proactive action to
prevent issues from occurring in the future.
Interacts with team members and customers in a courteous,
respectful and reciprocal manner.
Understands and adapts to different personal styles to achieve
results.
Can identify and manage difficult situations with minimal
support.
Exhibits clear and concise language during informal and formal
presentations to generate understanding in group settings (i.e.
team meetings, project meetings). Matches communication style to
the audience members.
Respects team processes and holds self personally accountable.
Facilitates collaboration across teams and supporting cross-team
decision making to improve team and department performance.
Influences business partners and peers. Builds appropriate and
effective business relationships. Collaborates throughout all
stages of work.
Acknowledges and celebrates the achievements of team and team
members.
Minimum Requirements
Bachelor's degree in Computer Science, Information Systems or
Healthcare related field or relevant work experience required
2+ years of progressive experience in IT dealing with vendor
application implementations and support or equivalent combination
of education, training and experience
Experience in testing software application
Ability to effectively support applications
Works independently with quantifiable and qualitative results
Ability to conduct analysis, document findings, draft plans,
execute, monitor and follow up
Independently motivated to seek knowledge through self-education,
mentoring, etc. in areas pertaining to their current position
Recognized as a source of knowledge on primary applications both
functional and technical operations
Obtains and maintains current certification from the vendor and
continued education/learning to understand the functionality of
applications(s) supported as applicable to the job role.
For individuals clinically trained
Demonstrates knowledge of clinical scope of practice and workflows
for roles within clinical setting.
Applies clinical knowledge to develop solutions
Ability to communicate clinical concepts to technical team and
system design concepts to end users.
Understands application and clinical workflow
Preferred Requirements
Experience in system analysis with special emphasis on system
methodologies, project management and business process
reengineering related to information systems preferred.
Experience in health care setting preferred
Preferred Requirements
* Must have progressive experience with healthcare vendor
applications, specifically in large-scale EMR implementations in
the acute care setting.
* Revenue cycle experience with focus in professional billing
preferred
* Epic Resolute Professional Billing or Resolute Professional
Billing Claims Certification required
General Statement
It is the goal of ECU Health and its entities to employ the most
qualified individual who best matches the requirements for the
vacant position.
Offers of employment are subject to successful completion of all
pre-employment screenings, which may include an occupational health
screening, criminal record check, education, reference, and
licensure verification.
We value diversity and are proud to be an equal opportunity
employer. Decisions of employment are made based on business needs,
job requirements and applicant's qualifications without regard to
race, color, religion, gender, national origin, disability status,
protected veteran status, genetic information and testing, family
and medical leave, sexual orientation, gender identity or
expression or any other status protected by law. We prohibit
retaliation against individuals who bring forth any complaint,
orally or in writing, to the employer, or against any individuals
who assist or participate in the investigation of any
complaint.
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Keywords: Vidant Health, Greenville , Application Analyst II - Resolute Professional Billing (Remote), Professions , Greenville, North Carolina
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