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Tech Support Analyst - Journey

Company: East Carolina University
Location: Greenville
Posted on: May 16, 2019

Job Description:

Open Date: 01/17/2019 Date Initial Screening Begins: Minimum Education/Experience: Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. Special Instructions to Applicant: Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Job Duties: Will provide the data required for the tactical and strategic operation of the Undergraduate Admissions Office. Lead in developing reports required for managing the departmental operations, including daily processing reports, daily reports for management, and ad hoc reports as requested. This position works closely with other technical support analysts in the Enrollment Services area to create and develop new processes and solutions for the efficiency of the department. Considerable knowledge and experience in all standard office and reporting software applications required, including but not limited to: Microsoft Office Suite, Ellucian Banner Suite, Banner Document Management System, Banner Operational Data Store, Banner Enterprise Data Warehouse, and ECU BIC Reporting. A working knowledge of basic web development is an aspect of this position. The ability to learn quickly how to interface with the various third party organizations with which ECU partners for data exchange is vital to the position. The person in this position resolves problems in a timely manner.

Keywords: East Carolina University, Greenville , Tech Support Analyst - Journey, Professions , Greenville, North Carolina

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