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RCS Customer Service Rep I

Company: TD Bank Group
Location: Greenville
Posted on: August 27, 2020

Job Description:

Job RequirementsPerforms a variety of Customer services activities for typically less complex RCS CustomersRefers more complex questions to more experienced personnelAssists with research work as needed, particularly with information gatheringResponds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issuesResolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as neededRefers Customer disputes to research areaProcesses Customer mail/E-mail, website, fax and other correspondenceMaintains updated Customer account informationConsults more experienced Customer service personnel with problems and questionsDevelops knowledge of credit card Customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelinesMust be eligible for employment under regulatory standards applicable to the position.Job DescriptionThe Retail Card Services Customer Service Representative I performs a variety of Customer service activities for Retail Card Services (RCS) private label credit card individual Customers, including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, stop payments, statement requests, fraud and other issues. This job ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.QualificationsHigh School Diploma or equivalent experience1 Year of related experienceCustomer service skills, including ability to deal professionally with Customer issues, problems and questionsResearch skills, with ability to identify and evaluate relevant informationCommunication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearlyPC skillsAssigned typically less complex accounts.Must be available to work a variable schedule which may include nights and weekendsEmployment TypeRegular

Keywords: TD Bank Group, Greenville , RCS Customer Service Rep I, Sales , Greenville, North Carolina

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