Member Services Representative - Greenville
Company: Local Staffing
Posted on: November 19, 2021
Job Summary The Member Services Representative will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests. Essential Duties and
Responsibilities Greet members, prospective members and guests,
providing exceptional customer service. Handle all front desk
related activities including: Answer phones in a friendly manner
and assist callers with a variety of questions. Check members into
the system. New member sign-up. Take prospective members on tours.
Facilitate needed updates to members accounts. Respond to member
questions and concerns in a timely and professional manner and
elevate to Assistant Manager or Manager as needed. Assist in
maintaining the neatness and cleanliness of the club.
Qualifications/Requirements Customer service background preferred.
Basic computer proficiency. A passion for fitness and health.
Upbeat and positive attitude Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive
and professional way with members and co-workers, exceeding the
members expectations. Strong listener with the ability to empathize
and problem solve. Demonstrate diplomacy in all interactions while
using appropriate behavior and language. High School diploma/GED
equivalent required. Must be 18 years of age or older. Physical
Demands Continual standing and walking during shift. Continual
talking in person or on the phone during shift. Must be able to
occassionally lift up to 50 lbs. Will occasionally encounter toxic
chemicals during shift. JOIN THE CLUB. Enhancing peoples lives with
an affordable, high-quality fitness experience requires a team of
inspiring, motivated and fun-loving go-getters. As one of the
largest and fastest-growing franchisors and operators of fitness
centers in the United States, Planet Fitness is just getting warmed
up. Were continuously seeking top talent to join us in cultivating
the Judgement Free Zone and shaping the future of our brand. With
more than 2,000 locations in all 50 states, the District of
Columbia, Puerto Rico, Canada, the Dominican Republic, Panama,
Mexico and Australia, theres plenty of opportunity on our Planet
and we are always looking for talented individuals to join our team
Our member mission says it best: our product is a tool, a means to
an end; not a brand name or a mold maker, but a tool that can be
used by anyone. To use our product, members need to feel inspired
and motivated. Thats where you come in. If youre looking for a
place where you can make a difference in a customers life, youve
found it. Come to add your mojo to the Judgement Free Zone, but
stay for the feeling that youre making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.
Keywords: Local Staffing, Greenville , Member Services Representative - Greenville, Sales , Winterville, North Carolina
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