Patient Service Representative - RR Peds
Company: Rural Health Group, Inc.
Location: Roanoke Rapids
Posted on: May 28, 2023
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Job Description:
> > Patient Service Representative - RR Peds Patient
Service Representative - RR Peds Summary Title:Patient Service
Representative - RR PedsID:1681Department:Medical -
OperationsLocation:Roanoke RapidsDescription **Rural Health Group
Healthcare That Fits Your Family** Rural Health Group, Inc.
provides quality primary care services without regard for a
patients ability to pay and serves as a community resource for
eliminating health disparities. We are a non-profit, federally
qualified health center dedicated to serving everyone in our
community with exceptional medical, dental, behavioral health,
pharmacy, health education, nutrition, WIC and case management
services. **Patient Service Representative**This full-time position
will be based out of our Roanoke Rapids, North Carolina family
medical office. The Patient Service Representative is responsible
for professionally responding to telephone inquiries from callers
as they relate to health services our organization provides. Rural
Health Groups Call Center staff are responsible for solving
problems and educating callers about our organizations health
services and procedures. Operators/schedulers are also responsible
for documenting all patient interactions in the appropriate
computer system. We prefer to hire individuals who have excellent
verbal and written communication skills, organizational skills, and
the ability to handle multiple tasks. **Bilingual in Spanish and
English is preferred, but not required for this position.**
**Responsibilities:*** Promptly answers, screens, and processes
telephone inquiries in a friendly, professional manner. * Provides
information on Rural Health Groups programs, policies, and
procedures. * Collects, enters and updates patient demographic
information into the EMR system. Documentation is to be concise,
thorough, and accurate. * Refers patients to the nursing staff for
triage and medical advice. * Responds to urgent/emergent calls and
refer to nursing staff until resolution. * Schedule appointments
per provider guidelines and handle cancelations. * Make reminder
calls for next-day appointments informing patients to bring any
necessary items, including co-payments and medications. *
Communicate with patients about requirements for next visit such as
paying outstanding balances. * Explain clinic regulations such as
hours, payment of accounts and schedule of charges. * Reduce
barriers by improving linkages to services. * Participates in
internal and external educational opportunities relevant to the
call center or customer service environment. Attends or reviews
100% of team meetings annually. * Responds to irate callers in a
professional manner. * Supports organizational changes.
Demonstrates flexibility in providing coverage and/or availability
for the call center via scheduling adjustments for unexpected
absences, events, or call volume variances. * Maintain
confidentiality and comply with Health Insurance Portability and
Accountability Act (HIPAA). * Other duties and special projects
that are assigned. **Service Delivery Expectations:*** Customer
service oriented. * Team player. * Meets the expectations of our
internal and external customers in providing excellent service. *
Demonstrates positive customer relationship skills with all
telephone encounters. * Seeks and supports changes in call flow
processes and communication services. Suggests improvements and
participates in organized efforts to improve service levels. *
Willingly performs other duties or tasks as assigned and handles
multiple tasks effectively and efficiently. * Promotes sense of
pride in call center and positive interpersonal relations among all
team members. * Exhibits commitment to effective problem solving
techniques when issues arise. * Continuously acts to maintain a
safe, clean, healthy, and professional work environment consistent
with Rural Health Groups professional patient/caller service,
vision, values, and endeavors. * Arrives at workstation on time,
ready to work, and demonstrates minimal absenteeism. * Demonstrates
effective problem solving skills. **Core Competencies:**Successful
candidate must demonstrate the Rural Health Group Core
Competencies, which include: - Good Judgment -
Communication/Customer Service/Teamwork - Passion - Honesty -
Responsibility - Job-Specific Skill Set **Requirements:***
Experience in a call center environment is required.* Bilingual
(English/Spanish) is preferred, but not required; applicants who
serve in a translating capacity will be required to take a language
assessment * Experience in outpatient medical office setting
preferred. * Experience with electronic health record a plus. *
High school diploma or GED * Ability to multi-task and work
efficiently in a potentially stressful environment * Ability to
apply common sense understanding when carrying out detailed written
or oral instructions * Ability to establish and maintain positive,
effective, professional relationships with patients, providers,
coworkers, and superiors * Excellent verbal and written
communication skills * Able to maintain patient respect and dignity
while displaying maturity, empathy, ethics, and professionalism *
Able to work independently; excellent teamwork skills * Possess
knowledge of modern office equipment and basic computer skills;
must be able to quickly learn to use eClinicalWorks electronic
health record system * Physical Demands: Must be able to sit for
long periods of time EOE. Federal and State Criminal Background
Checks and Drug Screen required for all positions. E-Verify Notice:
After accepting employment new hires are required to complete an
I-9 form and present documentation of their identity and
eligibility to work in the United States.
Keywords: Rural Health Group, Inc., Greenville , Patient Service Representative - RR Peds, Sales , Roanoke Rapids, North Carolina
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