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Retail Sales Agent I - Greenville, NC

Company: Altice USA
Location: Greenville
Posted on: December 7, 2018

Job Description:

Retail Sales Agent I - Greenville, NC Altice USA (NYSE: ATUS) is one of the largest broadband communications and video services providers in the United States, delivering broadband, pay television, telephony services, proprietary content and advertising services to approximately 4.9 million Residential and Business customers across 21 states through its Optimum and Suddenlink brands.From high-speed broadband and ultra-HD video, to digital advertising solutions, local news and voice offerings, we are making connections possible around the country - to businesses, to consumers, to communities, to schools, to hospitals, and everyone in between.As a retail sales agent you will enjoy the following:Lucrative income potential through Base pay + Incentive payMedical, Dental & Vision Insurance available on your first day!Paid Vacation and Sick PaySales Incentive ProgramsTuition reimbursementFree TV/Internet/Phone employee product benefit401(k) with company matched fundsTop-notch paid trainingJob SummaryUnder general supervision, the Retail Sales Agent assists customers primarily in person in order to provide information about company products and services. Achieves sales objectives by identifying needs and selling services. Provides assistance with billing or service questions or problems, processes payments, exchanges and/or issues Company equipment. Assists and mentors team members.ResponsibilitiesProvides quality internal and external customer service by representing the Company in a consistently courteous and professional manner.Resolves customer issues of a complex natureDemonstrates a strong passion for selling Company products and servicesMeets and exceeds monthly revenue sales targetsGenerates and/or maintains departmental reports as requiredServes as a mentor to other team members, providing instruction, support and directionPerforms all duties of Retail Sales Agent I as necessary including:Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reportsAccurately explains bills and Company policies and procedures concerning prices, billing and serviceDetermines customer needs and educates customer in order to sell or upgrade servicesAccurately documents all sales/order activity via online database systemProcesses customer payments accurately and balances daily transactions according to established cash management proceduresCollects delinquent accountsDemonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account historyIssues, receives, and maintains records of customer-premise equipmentTroubleshoots service-related problems with customers; tests customer-premise equipmentMay contact customers regarding Company servicesExercises positive and cooperative behavior that promotes teamworkPerforms other duties as assigned Essential FunctionsAbility to read, write and communicate orallyAbility to persuade and influenceKnowledge of sale techniquesAbility to use reference materialsAbility to use computer, keyboard, calculator, fax and other standard office machinesAbility to stand and/or sit for extended periods of timeAbility to bend, reach and twistAbility to lift up to 15 poundsQualifications / RequirementsHigh school diploma or equivalentProficiency in using a Windows-based computerKeyboarding skillsAbility to prioritize and organize effectivelyAbility to multi-taskAbility to work independently and with othersPreferred ExperienceBi-lingual proficiency preferred in some locationsCustomer service and/or sales experience preferredWorking ConditionsRetail office environmentWe are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drugfree and smokefree workplace

Keywords: Altice USA, Greenville , Retail Sales Agent I - Greenville, NC, Sales , Greenville, North Carolina

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