Senior Associate - Product Solutions
Company: JPMorganChase
Location: Wilmington
Posted on: April 1, 2026
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Job Description:
Description As a Senior Associate - Product Solutions in the
Card Account Management and Card Financial Transactions products,
you are a significant contributor to a team that defines and
configures complex product solutions for key client relationships
and prospect opportunities. You will collaborate with Business,
Product, and Technology leadership to improve our issuer platform ,
create and deliver customer features, and support scrum teams. This
role provides a unique opportunity to contribute to a leading
financial institution and shape the future of our card services.
Job responsibilities Partners with the Product Manager to identify
new product opportunities that reflect the needs of our customers
and the market through user research and discover. Maintain product
roadmap and prioritized backlog that guides development efforts and
ensures alignment with the product vision Considers and plans for
upstream and downstream implications of new product features on the
overall product experience Supports the collection of user
research, journey mapping, and market analysis to inform the
strategic product roadmap and provide insight on potential product
features that provide value to customers Collaborate with
Technology partners on product enhancements requirements and
troubleshooting when product issues are raised Support the end to
end product development lifecycle, from ideation and design to
development, testing and launch Analyzes, tracks, and evaluates
product metrics including work to time, cost, and quality targets
across the product development life cycle Writes the requirements,
epics, and user stories to support product development Required
qualifications, capabilities, and skills 3 years of experience or
equivalent expertise in problem-solving on a team within a cluster
of products Proficient knowledge of the product development life
cycle Experience in product life cycle activities including
discovery and requirements definition Demonstrated prior experience
working in a highly matrixed and complex organization Strong
analytical skills Strong written and verbal communication skills
with the ability to articulate concepts to a senior management and
customers across business and technology organizations Ability to
develop collaborative relationships with business stakeholders
Curiosity to dig into data to identify root cause and efficiency
opportunities Creative problem solver Ability to use data to tell
stories and drive behavior and translate business objectives into
quantifiable metrics Proficiency in Microsoft Word, Excel, and
PowerPoint Preferred qualifications, capabilities and skills
Functional knowledge of all Card and CCB domains impacting the Card
Customer Knowledge on Credit card Issuer platform and credit card
payment life cycle experience is preferrable Prior technical
knowledge of coding languages (Cobol, Java, etc.) and expertise in
the functionality present and its usage in the
systems/application/platforms that support Chase Card Customer
Experiences To be eligible for this position, you must be
authorized to work in the United States. We do not offer any type
of employment-based immigration sponsorship for this position.
Likewise, JPMorgan Chase & Co., will not provide any assistance or
sign any documentation in support of any other form of immigration
sponsorship or benefit including optional practical training (OPT)
or curricular practical training (CPT).
Keywords: JPMorganChase, Greenville , Senior Associate - Product Solutions, IT / Software / Systems , Wilmington, North Carolina
