Under general supervision, performs specialized communications
functions for the City of Greenville's Police Department.
FLSAExemption Status: Non-exempt
Examples of Duties
Receives routine and emergency calls and personal requests for
assistance concerning criminal offenses, civil processes, and other
matters involving public safety.
Enters calls for service into a computer-aided dispatch
Operates two-way radio to maintain contact with police cars and
other law enforcement units.
Dispatches Police, Animal Protective Services, and monitors
Maintains current the location of officers to assure their
Monitors National Weather Service reports and N.C. State Highway
Dispatches personnel to answer requests for assistance.
Maintains radio contact with Pitt County Sheriff's Department,
county police, East Carolina University, Public Safety, Pitt County
Fire Control, Greenville Fire/Rescue, and the City's Recreation and
Parks, Public Works, and Engineering departments.
Receives calls on alarms from monitoring stations of business
alarms within the City.
Provides information concerning locations of neighborhoods,
businesses, roads, and streets.
Operates computer terminal connected to the Division of Criminal
Information and National Crime Information Center to obtain
Maintains various communications logs and telephone requests for
Monitors traffic cameras located throughout the City.
Monitors City Hall and Greenville Police Department's building
security system to include monitors located in the parking lots of
Answers and fills out tip sheets from Crime Stoppers calls.
Maintains daily duty work log containing necessary operating
Operates personal computer and computer terminals as needed.
Performs other related duties as assigned.
Education and Experience:
High school diploma or GED, supplemented with some training in
the use of communications equipment; and Six months to one
yearofexperiencein dispatching, conducting radio communications,
providing customer service to thegeneral public, or in a
relatedfield; Emergency communications experience preferred.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of:
the City streets, location of neighborhoods, and general layout
of the City.
Good working knowledge of:
the operation of a two-way radio communications system and
related Federal Communications Commission regulations.
receive and understand auditory information from citizens and
other public safety entities requesting public safety services or
assistance as well as to provide telephone support; accurately
transmit radio communications; assess people and situations and use
sound judgment in decision making; elicit information from
distressed or confused persons necessary for the proper dispatch of
police or emergency vehicles; speak clearly, distinctly, and
politely; remain calm and effective under heavy workloads and in
emergencies; operate assigned equipment and type accurately at an
average rate of speed; make sound, independent judgments with
respect to the police's responsibility to respond and based on the
Police Department's operations manual; learn radio communications
code signals and information contained in the Police Department's
operations manual; obtain Division Criminal Information (DCI)
operator certification after hire within a timeframe established by
the supervisor; deal courteously and tactfully with the public;
establish and maintain effective working relationships with other
Must have the ability to type clearly at a rate of at least 35
words per minute; Must be willing and able to workrotating 12-hour
shifts.Rotating shifts to include 2 weekends per month. This
position is required to be staffed 24 hours a day, 365 days a year
including holidays. You may be required to be on duty for an
extended period of time during catastrophic, weather, or unplanned
large scale events; Eligible candidates must submit to an interview
process, job simulation testing, background checks, psychological
exam, polygraph exam, medical exam, and drug screen; Candidates who
do not successfully complete the selection process areeligible to
reapply for other City job vacancies; The selection process
typically takes 1-3 months but can vary depending